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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions (Q82-Q87):

NEW QUESTION # 82
In AICC, what is the "customer journey"?

A. The route taken by a call through the network.
B. The path a customer takes through the IVR menu during a single call.
C. The training process for new agents.
D. The complete sequence of touchpoints a customer has with the contact center across all channels over time.

Answer: D

NEW QUESTION # 83
What is the main technical challenge when implementing "Video Chat" within the AICC UAP compared to traditional voice calls?

A. Video cannot be integrated with the CRM.
B. The ICD cannot route video interactions.
C. Video requires significantly more network bandwidth and processing power on both the agent and customer devices.
D. Video calls cannot be recorded.

Answer: C

NEW QUESTION # 84
In AICC reporting, what is the "longest wait time" metric?

A. The maximum time a caller spent in queue before being answered or abandoning.
B. The duration of the longest call handled by an agent.
C. The time it takes for the system to boot up.
D. The average time agents spend in after-call work.

Answer: A

NEW QUESTION # 85
What is the key technical advantage of using an "API-first" architecture in modern AICC solutions?

A. It reduces the cost of hardware.
B. It simplifies integration with third-party systems and enables the creation of custom applications.
C. It eliminates the need for a SIP trunk.
D. It makes the IVR prompts sound clearer.

Answer: B

NEW QUESTION # 86
In the context of AICC, what does "ACD" stand for?

A. Automated Call Director
B. Agent Call Desk
C. Automatic Call Distributor
D. Audio Codec Device

Answer: C

NEW QUESTION # 87
......

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