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Salesforce Health-Cloud-Accredited-Professional Certification is a valuable credential for healthcare providers, payers, and Salesforce consulting firms. It demonstrates that the certified professional has the knowledge and skills required to implement and manage Salesforce Health Cloud solutions effectively. It also provides a competitive advantage in the job market, as more healthcare organizations are adopting Salesforce Health Cloud to improve patient outcomes and reduce costs.
Salesforce Health-Cloud-Accredited-Professional Exam Syllabus Topics:
Topic
Details
Topic 1
- Design: Here, health cloud professionals design solutions for Health Cloud features according to best practices and specific customer requirements. Patients, providers, and facilities are modeled using appropriate Health Cloud objects.
Topic 2
- Implement: In implementation, Health Cloud administrators configure the finalized design specifications and best practices. Applications are tailored to customer needs, integrating OmniStudio components, and customizations as required.
Topic 3
- Deploy: Deployment managers use this skill to ensure pre- and post-deployment steps specific to each use case, ensuring a smooth transition from setup to operation that aligns with customer needs.
Topic 4
- Discovery: This phase helps project managers identify personas and stakeholders based on customer use cases. It involves analyzing essential project capabilities to meet customer needs and gathering functional and technical requirements for successful outcomes.
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Salesforce Health Cloud Accredited Professional Sample Questions (Q69-Q74):
NEW QUESTION # 69
A Health Cloud administrator working on a Care Coordination project needs to change the role name 'Care Coordinator' to 'Care Consultant' to match the organizations nomenclaturE. Which three steps should the administrator take to ensure all Tasks identify the role 'Care Consultant'? (Choose three.)
- A. Create an ETL script to update the previously assigned To picklist values of Tasks created in the past.
- B. Update the Care Plan Record Type custom metadata type to reflect the care coordination processes specific to the Care Coordinators.
- C. Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in Health Cloud Setting.
- D. Update the corresponding roles in the Assigned To picklist for the Care Plan Template Task object.
- E. Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health Cloud Setting.
Answer: C,D,E
Explanation:
According to the Health Cloud Implementation Guide, the three steps that an administrator should take to ensure all tasks identify the role 'Care Consultant' are:
Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health Cloud Setting. This step allows the administrator to define or modify the roles that are available for assigning tasks to patients.
Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in Health Cloud Setting. This step allows the administrator to define or modify the roles that are available for assigning tasks to care coordinators.
Update the corresponding roles in the Assigned To picklist for the Care Plan Template Task object. This step allows the administrator to update the values in the picklist field that determines who is responsible for completing a task in a care plan template. Creating an ETL script to update the previously assigned To picklist values of Tasks created in the past is not a recommended step, as it can introduce errors and data loss. Updating the Care Plan Record Type custom metadata type to reflect the care coordination processes specific to the Care Coordinators is not a relevant step for changing the role name.
NEW QUESTION # 70
Bloomington Caregivers has decided to enable Integrated Care Management so that Its end users can leverage Health Cloud Assessments. Administrators must now configure their org to be able to use Assessments.
Which three steps should the administrator take as part of the org setup to enable Assessments?
Choose 3 answers
- A. Enable Discovery Framework in Setup.
- B. Add the Assessment component to the Patient page
- C. Update sharing settings in Setup.
- D. Download and Install OmniStudio.
- E. Enable users to view and complete Assessments.
Answer: A,D,E
Explanation:
To enable Assessments in Salesforce Health Cloud, administrators must configure the org appropriately, ensuring that users can effectively utilize assessment tools for patient evaluations. The following steps are essential:
Download and Install OmniStudio (Answer A):
Purpose: OmniStudio provides a suite of declarative tools, including OmniScripts and DataRaptors, essential for building and managing assessments within Health Cloud.
Implementation Steps:
Access Salesforce AppExchange: Navigate to the AppExchange marketplace.
Search for OmniStudio: Locate the OmniStudio package suitable for your Salesforce edition.
Install the Package: Follow the installation prompts, ensuring that all components are correctly deployed.
Reference:
Enable Users to View and Complete Assessments (Answer B):
Purpose: Granting appropriate permissions ensures that users can access, view, and complete assessments as part of patient care management.
Implementation Steps:
Assign Permission Sets:
Health Cloud Permission Sets: Assign relevant Health Cloud permission sets to users, such as Health Cloud Standard or Health Cloud Platform, to provide baseline access.
NEW QUESTION # 71
In which two ways can an administrator support the Health department so that the team can efficiently assess the individual, enroll them in a program, and monitor them during emergency? (Choose two)
- A. Create a healthcare provider enrollment flow
- B. Install emergency Response Management unmanaged package
- C. Leverage pre-configured flows provided with Health Cloud
- D. Create Patient Enrollment Console
Answer: B,C
Explanation:
Reference and details below.
According to the Salesforce documentation3, there are two ways to support the health department so that the team can efficiently assess the individual, enroll them in a program, and monitor them during emergency:
Install Emergency Response Management unmanaged package, which provides prebuilt objects, fields, apps, tabs, reports, dashboards, and more to help health organizations manage emergency response3.
Leverage pre-configured flows provided with Health Cloud, such as Assess Individual Risk Level flow and Enroll in Program flow, which help health workers quickly assess and enroll individuals in emergency programs3. Therefore, options B and C are correct. Option A is incorrect, because there is no such thing as a healthcare provider enrollment flow in Health Cloud. Option D is incorrect, because there is no such thing as a patient enrollment console in Health Cloud.
NEW QUESTION # 72
A pharma company wants the ability to:
* Upload a patient's insurance card, including automatic Member Plan record creation
* Run a benefits verification check
* Schedule on behalf of the patient with a provider
Which set of Health Cloud capabilities should enable the company to build this business process?
- A. Utilization Management, Care Management, Intelligent Document Automation, Intelligent Appointment Management
- B. Virtual Care, Intelligent Appointment Management, Intelligent Document Automation, Intelligent Document Reader
- C. Intelligent Appointment Management, Benefits Verification, Intelligent Document Automation, eFax Integration
- D. Intelligent Document Automation, Intelligent Appointment Management, Intelligent Document Reader, Benefits Verification
Answer: D
Explanation:
The set of Health Cloud capabilities that should enable the company to build this business process are Intelligent Document Automation, Intelligent Appointment Management, Intelligent Document Reader, and Benefits Verification. Intelligent Document Automation allows the company to upload a patient's insurance card and automatically create a Member Plan record. Intelligent Appointment Management allows the company to schedule on behalf of the patient with a provider. Intelligent Document Reader allows the company to extract data from the insurance card and populate the Member Plan fields. Benefits Verification allows the company to run a benefits verification check using a third-party service.
NEW QUESTION # 73
Which three standard objects are used in the workflow to manage utilization data? (Choose 3)
- A. Care Request
- B. Care Request Plan
- C. Care Request Drug
- D. Care Authorization
- E. Care Diagnosis
Answer: A,B,D
Explanation:
According to the Salesforce documentation2, the following standard objects are used in the workflow to manage utilization data:
Care Request Plan: A care request plan is an object that stores information about the plan of care for a member. It includes details such as the diagnosis, the service type, the start and end dates, and the status of the plan2.
Care Authorization: A care authorization is an object that stores information about the approval or denial of a service or payment by a payer. It includes details such as the authorization number, the decision date, the decision reason, and the status of the authorization2.
Care Request: A care request is an object that stores information about the request for a service or payment by a provider or a member. It includes details such as the request type, the request date, the priority, and the status of the request2.
NEW QUESTION # 74
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